By using this website, you are agreeing to these terms and conditions.
The AIATSIS Indigenous Art Market has taken due care to ensure that the information we provide on this website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this website or any linked site.
You agree to indemnify the AIATSIS Indigenous Art Market from and against any and all liabilities or expenses arising from or in any way related to your use of this website or the services or information offered on this website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
I have an enquiry about a work of art, or need some help! How can I get in touch?
Need some help? Your enquiries will go straight to our customer service team. You can drop us a line at [email protected] with any questions.
If your question is about a work of art, we’ll get in touch with the relevant art centre/artist who will respond to you. Did you know that most art centres work out of remote regions of Australia? Communications can be intermittent at times due to connectivity issues but the art centres will do their absolute best to respond to each customer enquiry in a timely manner.
I’ve sent an email or query about a product – when will I hear back?
All email and phone enquiries will be answered within 24 hours (please note that items can be sold before your enquiry receives a response).
Placing an order
Why has the item in my shopping cart disappeared?
Each work of art on the AIATSIS Indigenous Art Market website is unique. Once the item has been selected and paid for, it will no be longer available to anyone other than the buyer.
Therefore, holding items in the shopping cart does not guarantee that the item will be still available for purchase at the time of checkout.
Shipping and freight
How much is shipping and freight?
Due to the vast differences in shipping methods and locations of each art centre/artist we are unable to provide generic shipping costs. Each art centre/artist is committed to making sure your artwork arrives to you safely using the most cost-effective method. Each art centre/artist will invoice you separately for the cost of shipping unless otherwise specified.
Is shipping and freight included in the price?
Each art centre/artist is responsible for quoting for and organising shipping and freight. In most cases, shipping and freight will be included in the advertised purchase price. Please also see points below for further clarification:
- Shipping and freight costs, especially where an item is shipped to an international address, may not be included in the advertised purchase price. In such cases, items may require an individualised quote from the art centre/artist and this will be charged separately.
- If freight costs are not included in final purchase:
- All freight and shipping must be arranged directly with the art centre from where the purchase was made.
- If multiple items are purchased from different art centres in the same transaction, customers must arrange shipping with each art centre/artist.
Where will my work of art be sent from?
Deliveries will be sent directly from the art centre/artist that sold the work to you.
Each art centre/artist will receive your order as soon as your item is purchased, but please be patient. As the art centres participating in the online AIATSIS Indigenous Art Market are located in some of the most remote locations in Australia, freight services can be inconsistent. Compounding this, the ongoing global challenges presented by COVID-19, means that processing and shipping times may be longer than usual.
As such, the AIATSIS Indigenous Art Market does not take responsibility for the negotiation, coordination or distribution of freight and shipping of purchases made at the online AIATSIS Indigenous Art Market. The AIATSIS Indigenous Art Market takes no responsibility for the distribution and arrival times of freight and can take no responsibility for any damaged or lost items.
Refunds and exchanges
Can I cancel, return, exchange, or get a refund?
Please direct your refund, cancellation, return or exchange request to the art centre/artist from whom you made your purchase, as each operates under its own policies.
The AIATSIS Indigenous Art Market takes no responsibility for refunds, cancellation, return or exchange of any purchases made at the online AIATSIS Indigenous Art Market.
Please note that images of artworks displayed online may differ in appearance onscreen, in terms of colour and texture, from their actual physical appearance. This is due to differences in individual screen settings and related factors that are beyond the control of the art market organisers.
The AIATSIS Indigenous Art Market takes no responsibility for any item that when received has differences in appearance from how it appeared on a buyer’s screen while viewing the online AIATSIS Indigenous Art Market website.
Privacy policy and copyright Information
By using this website, you are agreeing to these terms and conditions.
The AIATSIS Indigenous Art Market has taken due care to ensure that the information we provide on this website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this website or any linked site.
You agree to indemnify the AIATSIS Indigenous Art Market from and against any and all liabilities or expenses arising from or in any way related to your use of this website or the services or information offered on this website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
Complaints
If you experience any difficulties or wish to submit a complaint, please contact our customer service team on [email protected]
Purchasing Items
The AIATSIS Indigenous Art Market takes no responsibility for guaranteeing the purchase of any items on this website.
Privacy assurance when shopping online
Protecting your privacy is important to the AIATSIS Indigenous Art Market. The following statement will help you understand how the AIATSIS Indigenous Art Market collects and safeguards your personal information.
When you browse the AIATSIS Indigenous Art Market website you do so anonymously, we cannot see your personal user activity. Your email supplied for entry is only used for the occasional email communications from AIATSIS Indigenous Art Market. You can opt-out of these communications by clicking unsubscribe in the footer of the emails we send.
We do not share your information with anyone outside our organisation. We do log your IP address (the internet address of your computer) to help track your visit to the website and how much time is spent there. IP addresses are not linked to anything personally identifiable.
The only other information automatically provided is the type of computer and operating system you are using, via your browser.
If you make a purchase via this website, we will request that you voluntarily supply us with personal information, including your email address and postal address, for purposes of fulfilling your order.
This website may use a standard technology called a ’cookie’ to collect information about how you use the site.
The AIATSIS Indigenous Art Market team reserves the right, at our discretion, to change, add, or remove portions of this policy at any time.
Copyright
Unless otherwise stated, the copyright in all materials displayed on this website is owned by the participating artists and it is used under licence. You may not use or reproduce any copyright material on this website for any other purpose without the artist’s written consent.