Gillawarra Arts

Policies

Shipping policy

Domestic Shipping Policy – standard domestic shipping is included in the final product price. Shipment processing time – All orders are processed within 7 business days, where upon you will receive a tracking number for your purchase.

Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.

International Shipping Policy – Please contact us for a quote on express or international shipping.

Refund policy

If you’re looking for a refund of your order, for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order.

You can return the product to us for an exchange with an equivalent product, or we can refund your payment into the original account used to make the purchase. Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have all original documentation, tags still on and be returned in original packaging
  Returned items must be in their original condition and have no visible signs of wear, use or damage
• To initiate a return or exchange, please complete the following steps:

-Send us an email with a product description and reason for return or exchange
-Send the item back to us
-Send us an invoice to cover the shipping cost for returns

Return policy

• AIATSIS Indigenous Art Market and Darwin Aboriginal Art Fair Foundation takes no responsibility for the cancellation, return or exchange of any purchases made at the 2022 online AIATSIS Indigenous Art Market. All cancellations, returns or exchange requests must be directed to the Art Centre/Participant/Vendor where the purchase was made.
• AIATSIS Indigenous Art Market and Darwin Aboriginal Art Fair Foundation takes no responsibility for any or items that appeared different to what was depicted on the 2022 online AIATSIS Indigenous Art Market website